FAQs

Where do you deliver to?

We deliver up to 20km from Albert Park for Sun Kitchen at Home items. Most items under the other categories can be shipped throughout Australia.

When will I receive my order?

For Sun Kitchen at Home items - Deliveries are made between 12noon and 6pm. If you are within 5km of Albert Park, we deliver to you daily. We also head to different suburbs each day of the week. To find out when we will be heading your way, please click here.

For other items - VIC Metro, 2-3 business days (Regional deliveries may vary 1-2 days). Other states 7 days onwards. Please keep in mind, there may be additional delays due to COVID-19.

What happens if I am not at home to receive my Sun Kitchen at Home order?

We will contact you prior to delivery to confirm a date and time frame. Should you not be home when we arrive, all items will be left in a safe place at your nominated delivery address. The safety of the goods becomes your responsibility once we have delivered.

What should I do if I have a problem with my order?

Please email the support team at [email protected] with your order number.

What is the return policy?

Should your items be faulty, damaged, or incorrect please email [email protected] with your order number and details. Please note, we do not offer a return for change of mind.

I have a question that is not on this list.

Please email the team at [email protected] with any additional queries and we’ll be happy to help out.